Frequently Asked Vehicle Shipping Questions
Here you will find the most frequently asked vehicle shipping questions, and auto shipping services concerns addressed. If you have a question you do not find the answer to here, feel free to contact us for the answer.
Welcome to our FAQ section, where we aim to address your “frequently asked vehicle shipping questions”. This part of our website is crafted to serve as a comprehensive guide, offering answers to the most common queries that our customers have about transporting a variety of vehicles across the United States. At our company, we take pride in being the top consumer choice for the shipping of a diverse range of vehicles. Whether you need to transport cars, trucks, boats, SUVs, golf carts, motorcycles, jet skis, or any other specialty vehicles, we’re here to provide you with the information and services that meet your specific needs. Our goal is to ensure that your vehicle shipping experience is as seamless and worry-free as possible. Browse through our FAQs to find quick answers and helpful insights about our vehicle transport services.
FREQUENTLY ASK QUESTIONS
1. Can I ship my car if it doesn't run?
Absolutely! We specialize in transporting all types of vehicles, including those that are inoperable. Our experienced team will work with you to ensure that your vehicle is safely loaded and transported to its destination.
2. How far in advance should I book my car shipment?
We recommend booking your shipment as soon as you know your desired pick-up and delivery dates. This allows us to plan ahead and secure the necessary resources to accommodate your shipment. However, we understand that plans can change, and we offer flexible scheduling options to meet your needs.
3. How long does it take to ship a car?
The transit time for your shipment depends on several factors, including the distance between the pick-up and delivery locations, the type of carrier used, and any potential delays due to weather or other unforeseen circumstances. However, at SAT, we work diligently to ensure that your vehicle is delivered as quickly and efficiently as possible. We also offer expedited shipping for customers who need their vehicle shipped in a hurry.
4. Do I need to be present for pick-up and delivery?
It's recommended that you or a designated representative be present for both pick-up and delivery to ensure that the vehicle is properly inspected and loaded or unloaded. If you are unable to be present, please let us know in advance so we can make appropriate arrangements.
5. How do I prepare my car for transport?
We recommend that you thoroughly clean your vehicle, remove any personal belongings, and disable any alarms or other security systems. You should also make note of any pre-existing damage and provide this information to our driver at the time of pick-up.
6. Can I ship additional items in my car?
While we discourage customers from shipping personal items in their vehicles, we do allow for a small amount of items to be transported in the trunk or cargo area of the vehicle. However, any items shipped in the vehicle are not covered by our insurance.
7. What sets Shelby Auto Transport apart from other vehicle shipping companies?
At Shelby Auto Transport, we pride ourselves on providing exceptional customer service and attention to detail. We understand that your vehicle is an important asset, and we take every precaution to ensure its safe and timely transport. Our experienced team of professionals is dedicated to making the shipping process as easy and stress-free as possible for our customers.
8. Are there any hidden fees I should be aware of?
No, there are absolutely no hidden fees when you book with SAT. We are upfront with all costs associated with your shipment, including insurance and fuel surcharges, and will provide you with a detailed breakdown of the total cost before you book.
9. Will I need to prepare my vehicle for transport?
Yes, there are a few things you should do to prepare your vehicle for transport. This includes removing any personal items from the vehicle, ensuring that it is clean and free of debris, and securing any loose or detachable parts. Our team will provide you with a detailed checklist to ensure that your vehicle is ready for transport.
10. How long does it take for Shelby Auto Transport to transport my vehicle?
At Shelby Auto Transport, we understand that time is of the essence. We strive to provide you with the most efficient and timely vehicle transport possible. The length of time it takes for us to transport your vehicle depends on several factors, such as the distance it needs to be transported, the type of transport you choose (open or enclosed), and any unexpected roadblocks that may occur along the way. We always provide you with a realistic timeframe for delivery so you can plan accordingly. Rest assured that our experienced drivers and state-of-the-art equipment will ensure that your vehicle is transported safely and on time.
11. Will my vehicle be safe during transport with Shelby Auto Transport?
Yes, your vehicle's safety is our top priority at Shelby Auto Transport. We use only the most experienced and professional drivers, as well as state-of-the-art equipment, to transport your vehicle. We offer both open and enclosed transport options, depending on your specific needs and preferences. Our drivers also conduct thorough inspections of your vehicle before and after transport to ensure that it arrives in the same condition it was picked up in.
12. How does vehicle shipping and auto transport work?
We make shipping your vehicle very easy. It’s as easy as 1-2-3.
1) You start by getting a free online quote.
2) Then you book your pickup and delivery.
3) We will deliver your car safe and on time.
Here in our 4 Steps to Perfect Auto Shipping, we provide tips in an easy-to-follow guide.
13. How do I choose the right transport method for my car?
Consider the type, size, and condition of your vehicle. We offer both open and enclosed options, and our expert team can provide tailored advice for your specific requirements.
14. Do you provide discounts?
We are proud to offer discounts to many special groups.
These include discounts for military, First Responders, students, seniors, AAA Members, and AARP members.
15. What types of vehicles do you ship?
We ship cars, trucks, specialty vehicles, motorcycles, golf carts, boats, and much more. Just fill out the quote request form for more details.
16. What forms of shipping do you offer?
We provide open and enclosed shipping, expedited shipping, door-to-door transport, terminal delivery, cross country shipping, EV shipping, exotic car shipping, luxury car shipments, and more. Just ask us.
17. Who does Shelby Auto Transport serve?
We ship vehicles of all shapes and sizes for our clients. Individuals choose Shelby because we are a name they can trust. Companies like your local auto dealer, fleet services, boat manufactures, and specialty vehicle sales companies hire us because we perform the best services at a great price.
18. Do you ship motorcycles?
We are experts at Motorcycle shipments. We handle more bike week shipments to Myrtle Beach, Sturgis, Daytona, Republic of Texas, Biketoberfest, Arizona Bike Week, and many more. We take the hassle out of fighting the bike trailer and worrying about your ride. You can even fly into your event, and we can have your bike waiting.
19. How do I ship a golf cart?
Golf cart shipments are easy when you have the experience. Experience is key to making sure that you get the best value in your shipment. You want your cart to arrive safe, and you also want the auto transporter to know how to save your money on the move.
Just start a free quote now and we can get you all set.
20. Do you ship ATVs?
We provide door-to-door service for many ATV owners. You will not have the worry of using ramps, renting trucks, or accidental rollovers when we ship for you. Our professional drivers load and unload your ATV so you don’t have to.
21. Can I ship a Jet ski?
Yes, we are happy to help you by shipping your watercraft. Jet skis are amazing and fun. Shipping them across the country when you move, or when you are positioning them for the season is not fun. We make it so easy you will never have to worry about driving your trailer hours on a highway. We can even take your trailer, too. Just ask about the trailer with your quote.
22. Do you ship boats?
We love shipping watercraft because we grew up on the water and understand how free boats can make you feel about the water. Our goal is to get your boat to its destination in perfect shape and get you back on the water in no time.
As a leading boat transport company, we have shipped boats across the greater 48 and would love to speak to you about your needs. Whether you’re looking to ship your prized yacht across the country or need a reliable service for your small boat, we’ve got you covered!
At Shelby, we understand the value and sentiments tied to your vessels. We ensure every boat and yacht shipping service we offer reflects our commitment to quality, safety, and professionalism. From the moment you entrust your vessel to us until it reaches its destination, we provide a stress-free experience, prioritizing your satisfaction above all else. Choose Shelby and enjoy a boat & yacht transport service that is truly smooth sailing. Experience unparalleled care and expertise from a highly rated boat & yacht shipping company, ready to take on your every transport need with precision and dedication.
23. I have a slingshot. Can you help me ship it?
You bet; our drivers get a smile on their face when they get to load a slingshot. They are great to ship and can be one of the more affordable vehicles to transport due to their weight and size.
24. I have a classic car do you offer special options?
Let us take care of your baby. Choose enclosed shipping for your classic car if you like, and we will have our team provide white glove service.
We had a client recently that wanted to ship his classic mustang GTO. Not only did we secure this legendary car, but we also covered it for the ride, even in the enclosed trailer. Each wheel was strapped gently to the trailer by our pros, and it arrived in perfect condition. The owner was overjoyed at that care we provided.
25. Do you ship to auto shows and events?
Shelby Auto Transport is proud to be a premiere auto shipper to major auto shows and events. We also ship to bike events, boat shows, and major events in 40 states and counting. Look for our trucks at events you attend. You are likely to see them loading and unloading before and after events everywhere
26. Do you ship large SUVs, and trucks?
27. How much does shipping a vehicle cost?
28. What can I do to save money on my shipment?
29. How does shipping a boat work?
With Shelby, shipping a boat or yacht has never been easier. The transport process begins with us thoroughly understanding your specific requirements. With meticulous planning and experienced handling, your vessel is prepared for the journey. It is then loaded onto a specialized trailer designed for secure watercraft transport, following the highest safety standards in the industry. Our professional boat and yacht shipping team ensures:
A detailed, pre-transport assessment of your boat or yacht's requirements.
Secure loading onto an appropriate trailer for reliable boat and yacht shipping.
Strict adherence to all safety and transportation regulations to ensure risk-free transport.
Trustworthy boat and yacht shipping from door to door.
Unloading at the destination with care and precision.
30. How much does shipping a boat cost?
The cost of shipping a boat depends on various factors, including the size of the boat, the distance to be covered, and the type of service chosen. Shelby is committed to providing competitive rates and transparent pricing, establishing us as your trustworthy boat shipping company.
Here’s what our cost-effective boat & yacht shipping services entail:
Pricing based on boat or yacht size, distance, and transport type.
Competitive rates for top-tier cross-country boat and yacht shipping services.
Transparent quotations with no hidden fees.
Affordable cross country boat shipping services.
Reliable transport services without compromising on quality.
31. How should you ship an exotic car?
32. What if I have a question not answered here?
No problem! SAT has a team of experienced customer service representatives available 24/7 to answer any questions you may have. You can contact us by phone, email, or live chat, and we'll be happy to help in any way we can.
If your specific question hasn’t been addressed in our FAQ section, please don’t hesitate to get in touch with us. We understand that each vehicle shipping scenario is unique, and you might have queries that are specific to your situation. Our team is always ready to provide you with personalized assistance and guidance. Alternatively, for a more immediate understanding of our services and pricing, we invite you to start a free online quote. This simple and quick process will give you a clearer idea of what to expect when you choose us for your vehicle shipping needs. Whether you reach out to us directly or start your free quote online, we are here to ensure that all your concerns and requirements are thoroughly attended to.
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Our Clients Reviews
- Melinda Essary
Honest dependable and friendly service. Allen kept me well informed throughout the process. Stress free experience,. After prior experience with other transport companies I highly recommend Shelby Auto Transport
han josefI was moving from Boston to California during summer 2022 on a budget and alan reassured me he will get the job done and professionally. We were very satisfied with... read more the service and Alan kept in touch with us when the driver, Ray came to pick up the car as well he contacted us to make sure the Ray dropped off the car safely. Alan provided us the Ray direct line so that we can touch base if needed to check in and make any arrangements on the location to be picked up/drop off. The driver was great and delivered on time. Hassle free and stress free. The cost was under $1,700 which was right on our budget for this type of long distance, 3000 miles. Alan kept a clear communication with us all along the way, Ray texted me during his travel, both were easy to work with and friendly. I would recommend them and will use them again. Thank you
Lina RosadoSame day service AAA I will definitely be using this shipping company for all my vehicles thank you Alan you made it happen the same day
- Sachin Lohith
Alan was very accommodating of my request to transport my car. I only had a window of two days and these guys were very quick in finding me a driver.... read more They were very transparent throughout the process. Highly recommend them and will definitely contact them for future transport needs.
Bob RobertsI recently shipped a new pickup through Shelby Auto Transport. All in all it was a positive experience and the vehicle arrived very quickly. Alan did a superb job in... read more explaining all involved and was most helpful in securing transportation for me. I'm a happy customer! Bob
Tiffany PetteyShipping was easy and fast. My car was taken care of. Azamat was the sweetest and most helpful driver and James was great with follow through.
- Mary McCrea
Richard McCrea recommends Shelby Auto Transport. poSodtrnesh952flt0fiih0a2g6u376l918 2 l7f 1 71a16a4i03c7866mufm h · Shared with Public I had a Chrysler Pacifica that I needed shipped from FL to PA... read more and was reserved with another company and after 10 days I changed from them to Shelby Autotransport . I talked to Alan and he asked me when I wanted it picked up and delivered. I told him an approximate day and he said he could get it done within a 2 hour time frame. So we agreed on a very reasonable price and he started the process. He called me and said they could pick it up within that timeframe and day so I gav… See more
Amy BeanAbsolutely outstanding service!!! This was my first time transporting a car and with the help of Ray with Shelby Auto Transport, I couldn’t have done this transaction with out his... read more outstanding guidance and help. He was beyond Thorough with his knowledge and walked me through step by step. Ray’s follow up and knowledge made this process stress free for our family!! I would strongly recommend Shelby Auto Transport to my family and friends in the future. I can’t thank Ray enough!!
Phyllis CieriJust used Shelby Auto Transport to transport my golf cart. My dealings with Alan Doe were 10 stars. Very efficient driver, Sumnar very pleasant young man. I would highly recommend... read more this company. My first time using them but not my last.
- Rama Mohan Rao
Shelby auto transport shipped my car and Alan Doe helped me in this process. This was my first time transporting my car and I was worried. He assured me... read more that my car will be transported without any damage. Alan was in constant touch with me from the beginning of the process (quote to ship my car) till I received my car. He never rushed me in making a decision (that I go with Shelby) and clearly gave me a plan. As my travel dates kept changing, accordingly he also changed my car transporting dates. Once a driver is assigned, he immediately passed on the information to me. When I could not reach the driver, he passed on the contact info of dispatcher as well. On the day my car was getting shipped, he contacted me to make sure that I am aware when the driver is picking the car and also that the car is picked. Couple of friends told me that sometimes it may take up to one week. But Alan told me it will be shipped in 2 days time. True to his word, I received my car in two and half days and without any damage. Thank you so much, Alan. Thank you, Shelby auto transport. Vani
Beth ThurberI worked with Alan and he was very helpful explaining the process of transporting my daughters car. Very professional.
V GI have a very nice experience with Shelby and Mr.Wilson was so cooperative and transparent. He made sure driver is available for the day/time and my car came in 2... read more days to my surprise from CA to TX. I would highly recommend Shelby transport and Mr. Wislson, I really appreciate you and answering my texts/calls promptly and gave the right directions
- Pete Hill
I was new to shipping cars and I felt like could trust ray so I went with him and ray and Shelby transport did a great job , picked up... read more my car in PHX and delivered it to MN on the 3rd day they kept me in the loop the whole time and was a very good experience thanks ray
Hailey HutchingsRay handled everything thoroughly and professionally. My car got to its final destination in a day and was handled with great care.
Jus RichGood service,great prices just ask for Allen.
- Thomas George
Got my 2 cars delivered from NJ to TX in under 48 hours.. Very fast, reliable & prompt service . Thanks
Jake AdkinsKevin did a good job keeping me up to date on the shipment.
Autumn MeloAwesome! James was so friendly and helpful, made sure that contact was made and even called me to make sure my vehicle made it to its destination! Thank you!!
- Kathleen Melvin
Alan was very helpful and honest. He communicated details and hosted me daily. Thank you for the work!
James Darrell ReevesAlan was outstanding. He found a truck and got my beautiful 63 Thunderbird Sports Roadster shipped from South Carolina to Sacramento California. The driver was very thoughtful as he called... read more me as soon as he picked my car up and he had it on the top rack as it had a brand new top and I did not want it on the bottom where oil or transmission fluid from a car above could have ruined the top. I would highly recommend using Shelby Auto Transport as they were the consummate professionals. I am having another car shipped from Quebec Canada to Sacramento and I will use Shelby for that also.
Trevor GradyRay had excellent customer service. He was professional and very responsive. Very low cost and very efficient! I highly recommend this company for all transport needs.
- Vic Underwood
Excellent Service! I can’t say enough about how Ray’s support and logistical expertise and knowledge helped me with my transportation needs. He was able to schedule and reschedule on the... read more spot when I needed to make adjustments to the shipment of my Corvette. I definitely recommend that you use Shelby Auto Transport for your auto ground transportation needs! Thanks Ray Ray!
kevin gambleShelby Auto Transport shipped my son's truck across country. The guy that I was in constant communication with is name Allen. He was very professional and courteous, he kept me... read more abreast of the status of the vehicle whether by text of phone. I was really impressed with his professionalism and willingness research information in regard to the shipment. The truck was delivered on time as promised. I would highly recommend using this company to transport your vehicle.
Janice WhiteI was very happy with my experience. Kevin was very professional and reassuring. The price was reasonable and the car was delivered safely and timely.
- Myrtlean Stockdale
Alan delivered! After signing the contract, he checked in with me periodically to make sure that the date or location had not changed. The day before my daughter's car was... read more due to be picked up, there was an issue because with that particular driver, the car would have arrived a day too late. Alan assured me that he was going to take care of it, and told me not to worry. Sure enough, he found a driver that was able to deliver the car on the correct day. Alan followed up to make sure that the car was picked up, and stayed in contact even after it was delivered. I would highly recommend this company and the service that they offer.
Jay KahleGreat service.. everything went well and great communication. Kevin was helpful and very polite.
Sam OyeBest customer service I've ever experienced. Just ask for Alan trust me your job will be done perfectly 👍👍👍
- Stephanie Chiamaka
I got the best attention and very good service. Very polite and empathic people to attend to my concerns. I would use their services anytime and any day and would... read more recommend Shelby to anyone.
Milin PatelI m satisfied with service and I would recommend Vic.
meenakshi bangadAlan was a pleasure to work with. I used them to ship my car from Virginia to Texas. He worked with my budget and followed up on every step... read more till my car was delivered. This company is very reliable and really outstanding customer service.
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