Here are the Top Questions about vehicle shipping, with answers from the pros
How far in advance should I schedule my car shipment?
It is generally recommended to schedule at least one or two weeks before your desired shipping date. Doing so gives the carrier time to organize the logistics and ensure there is space available on the truck. If last-minute arrangements are necessary, many transporters offer expedited services, but these often come with higher fees.
Will my vehicle be covered by insurance during transit?
Most professional auto transport companies include some level of insurance in their shipping services. However, it is wise to confirm coverage details and limits beforehand. Certain exclusions may apply, and if you have valuable modifications or upgrades in your car, you might consider purchasing extra coverage for peace of mind.
What is the difference between open and enclosed transport?
Open transport leaves vehicles exposed to weather, road debris, and other factors. While this is generally the most common and economical method, it may not be ideal for high-end or classic vehicles. Enclosed transport places your car inside a protective trailer, shielding it from the elements. This option tends to cost more but can be worthwhile if you want to keep your car in pristine condition.
How can I prepare my car for shipping?
Give it a thorough cleaning so you can accurately note any scratches or dents before pick-up. Remove all personal items, secure or remove loose accessories, and ensure the gas tank is about a quarter full. Checking tire pressure, fluid levels, and battery health can also help avoid complications during loading and unloading.
Can I leave personal belongings in my vehicle?
Some carriers allow a limited amount of personal items to be kept in the trunk, but it is best to confirm the company’s policy. Excess weight may lead to additional fees or even insurance concerns. It is also worth noting that belongings left inside the car are often not covered by the carrier’s insurance policy.
Do I need to be present at pick-up and drop-off?
Most companies prefer that either you or a designated representative be available when the vehicle is loaded and unloaded. This helps with documenting the car’s condition on the bill of lading. If you cannot be there in person, inform the transporter ahead of time and arrange for someone you trust to stand in on your behalf.
How are shipping costs determined?
Factors such as distance, vehicle size, and the type of service (open or enclosed) all play a role in calculating the cost. Additional services, like expedited shipping or door-to-door delivery, can increase the final price. It is a good idea to get a detailed estimate from several companies to compare what is included.
What should I do if there are unexpected delays?
Delays can happen due to factors like weather, traffic, or mechanical issues. A reputable shipping company will stay in contact and keep you updated on changes to the schedule. It is a good practice to build some flexibility into your plans if possible, in case the car arrives later than anticipated.
Should I remove or secure aftermarket modifications?
Removing or protecting any custom parts—especially expensive add-ons—can reduce the risk of damage. If the modifications are permanent, inform your transport company in advance so they can plan the shipping process accordingly. Taking pictures of any special features will also help if you need to file a claim later.
Is door-to-door service an option?
Many auto transporters offer door-to-door service, picking your vehicle up at your chosen location and delivering it directly to the destination. Keep in mind that not all streets are accessible to large trucks, so you may need to meet the carrier in a more open area if your neighborhood is difficult to navigate. If you need door to door service we recommend Shelby Auto Transport for door to door.
What happens if my car is damaged during shipping?
In the rare event your vehicle sustains damage, make detailed notes on the delivery report and take clear photos of any issues. Contact the transport company immediately to start the claims process. Most reputable carriers have insurance that covers unavoidable damage, though the specifics and timelines can differ from one provider to another. You need to make sure your auto transport company insures the shipment. Shelby is our recommended provider and they always provide insurance.